De baan is vervallen!
Inside Business Portal Specialist - Dutch speaking
Are you service oriented, willing to go extra mile to help the client and looking to work in an international, dynamic and quickly expanding team? If yes, then continue reading...
Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You will be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You will take the responsibility for solving the clients support questions and by providing effective support for our clients you will play a vital role in continuously improving our client satisfaction.
Tasks and responsibilities Channels &Support Specialist:
- You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritise, advise and resolve technical and functional problems.
- You will help to set-up clients on the new channel and related services, take the responsibility and coordinate the end-to-end administrative process.
- You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
- You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to add to the product).
- You will suggest and propose manual process improvements or elimination of manual process steps.
Other benefits
- Working for international and stable financial institution
- Young and dynamic team
Requirements for the employee
Required education
Follow-up/Higher Professional Education University education (Bachelor's degree) University education (Master's degree)Educational Specialization
IT or Banking backgroundLanguage skills
English - Advanced (C1) or Dutch - Advanced (C1) or French - Advanced (C1) or German - Advanced (C1)Computer skills - user
Microsoft Excel - advanced Microsoft Word - advancedRequired experience
1Personality requirements and skills
- You are fluent in English and Dutch/French/German both verbal and written
- At least 1 year relevant experience or experience in client service function
- You have excellent client service skills (Patience, Attentiveness, Clear Communication Skills and Ability to Use "Positive Language")
- You have excellent administrative skills (and experience with MS Office application Word and Excel).
- You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
- You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
- You are stress-resistant and are able to exude calmness, for example, when incidents occur.
- You have affinity with Commercial Banking products (Payments and Cash Management, Lending, Trade Finance, Financial Markets).
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