job
Spanje, Algorta,Basque country,SpainSpanje, Algorta,Basque country,Spain

Regus

Publicatie datum 08.08.2020

De baan is vervallen!

Meer vacatures in Spanje

Bekijk alle vacatures
  1. job image
    Spanje, MalagaSpanje, Malaga

    Dutch: Video Game Translator

  2. job image
    Spanje, Malaga, AndaluciaSpanje, Malaga, Andalucia

    Want to work with Sales in beautiful Malaga? (Dutch speakers)

    Aanbevolen baan
  3. job image
    Spanje, MadridSpanje, Madrid

    Werk als croupier voor een online casino in het zonnige Madrid (incl. relocatie pakket)!

    Geen ervaring vereist
Item 1 of 9

Account Helpdesk Agent with Dutch and English

Regus currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent, you play a key role in assuring customer service delivery to our customers. The Account Helpdesk Agent provides email and telephone support to our customers. Key Accountabilities
  • Reactive inbound call handling
  • Next to common customer service queries, the primary purpose of this role is to resolve account, billing or payment queries from customers. The Agent will aid the customer, where possible resolving the question immediately. Where the customer's concern cannot be resolved on the first contact, for example, it requires action by a local field or finance team, the Agent will coordinate the resolution. Regardless of any support required from other people, responsibility for ensuring an accurate and complete resolution within the agreed resolution period rests with the Agent.
  • Other essential duties
  • Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames.
  • Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
  • Manage customer satisfaction survey tasks and responses.
  • Perform other duties and projects as assigned.
Required Knowledge, Skills and Qualifications
  • Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
  • Basic knowledge of light accounting tasks (assisting with a statement of accounts reviews, analyzing the financial history of accounts, etc)
  • Ability to communicate effectively and professionally in English and your managed languages (written and oral).
  • Solid organizational skills, including the ability to prioritize and multi-task in a demanding environment.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Professional communication skills; high success rate in building and maintaining relationships.
Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work! We believe that in order for our Customers to have a Great Day at Work our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.
Bekijk alle artikelen
  1. Wonen en werken in Athene

    Wonen en werken in Athene

    Is wonen en werken in Athene een goede keuze voor expats? Bij Workwide zeggen we ja! Allereerst is er veel waarmee u uw vrije tijd kunt...

    Lees verder
  2. Part-time en Remote Werk in Portugal 2024: De Ideale Combinatie?

    Part-time en Remote Werk in Portugal 2024: De Ideale Combinatie?

    Remote en part-time werk zijn ook populaire opties onder expats, die het mogelijk maken om flexibel te werken terwijl je geniet van de Portugese levensstijl. Dit soort werk biedt de vrijheid om te verkennen en tegelijkertijd professionele ervaring op te doen.

    Lees verder
  3. Best betaalde banen: welk beroep betaalt het meest?

    Best betaalde banen: welk beroep betaalt het meest?

    De zoektocht naar een goedbetaalde baan is een cruciale stap in ieders carrière. Maar welke beroepen steken er met kop en schouders bovenuit als het gaat om salaris in 2024?

    Lees verder
Item 1 of 9

Vind jouw appartement in Spanje

Ga naar alle appartementen

  1. Gedeelde kamers

    Barcelona, SpainBarcelona, Spain
    logo
    Beschikbaar van May 17, 2024

    Room for rent in 6-bedroom apartment in El Raval, Barcelona

    €630

    Maand

    32Dagen

    Mijn verblijf

    Slaapkamers:6

  2. Gedeelde kamers

    Madrid, SpainMadrid, Spain
    logo
    Beschikbaar van Mar 01, 2025

    Room in shared apartment in Madrid

    €400

    Maand

    90Dagen

    Mijn verblijf

    Slaapkamers:5

    Maat:100m2

    Badkamers:2

  3. Gedeelde kamers

    SpainSpain
    logo
    Nu beschikbaar

    Room for rent in 3-bedroom apartment in Sevilla

    €600

    Maand

    60Dagen

    Mijn verblijf

    Slaapkamers:3

    Maat:83m2

    Badkamers:1

Item 1 of 9

Cookies

Om Werkeninhetbuitenland goed te laten functioneren gebruiken wij cookies. Door gebruik te maken van deze website, geeft je toestemming voor het gebruik van cookies.

Meer lezen