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Quality Assurance Analyst with Dutch
Client Service Technical Consultant – HR Solutions
- Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
- Communicate with the customer contacts to understand in-depth technical aspects of the customer ‘s requirements
- Ensure that the implemented functionality is thoroughly tested and delivered on time
- Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
- Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
- Analyse the effort involved in developing/implementing these solutions and provide estimates
- Work with the implementation team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
- Develop and maintain excellent relationships based on trust and credibility with all our customers
- Help in continuously improving the support service to maintain a high level of customer satisfaction.
- Work with implementation and product development teams around the globe to identify and report defects
- Maintain and contribute to the Knowledge Base library
- Work closely with the team and support in training and assessing new recruits
- Adhere to ADP standards, policies and methodologies in all areas of business
- Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
- Giving advice to clients to optimize their use of the product
- Adjust the configuration of the product when requested
- Ability to influence and guide clients to ADP best practice and standard solution adoption
- Multilingual Capability: English advanced, Dutch advanced
- Minimum 1 year relevant experience in technical support, application implementation or development
- Understanding of basic algorithms/flowcharts and data structures
- Excellent problem solving, logical and analytical skills
- Basic understanding of SQL, database, server
- Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
- Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
- Excellent communication in oral, written and listening skills
- Awareness of the positioning of the product in the market place
- Ability to work both independently and as a team player with a positive attitude
- Quick adaptability with an openness to learn and develop
- Solid customer focus, with the aim of building lasting relationships
- meal tickets
- private medical subscription
- extra vacation days according to the seniority in the company
- discounts for gym.
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