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Accenture

CUSTOMER EXPERIENCE ASSOCIATE – DUTCH

Accenture Lissabon, Portugal donderdag 3 januari 5 sollicitanten

Accenture Operations is looking for passionate individuals with experience on customer support services. The role involves providing assistance and guidance to customers through a variety of different channels – chat, email and phone. The job involves checking clients accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.

You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions

What we are looking for?

Success in this position requires great customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

We need people with a natural love of Digital Marketing and technology, appetite for learning and new experiences in a multicultural environment which fosters exchange of ideas and collaboration.

Required Skills and Experience

  • Advanced knowledge/native speaker in Dutch (mandatory), in addition to fluency in English;
  • Minimum experience of one year in Customer Service or Helpdesk, and previous experience in one of the following areas Sales, Digital Marketing, Technology, or other related field;
  • Good communication and written skills, both in Dutch and English;
  • Computer knowledge with intermediate to advanced experience.

Profile Attributes

  • Soft skills to deal with clients, troubleshooting driven, ability to multitask;
  • Demonstrate speed, agility, critical-thinking, problem-solving skills;
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • Solutions mind-set, helping nature, passion for customer experience.
  • Essential capabilities: Natural Communicator; Perception Skills; Planning & Organization; Team Player.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Solliciteren

OVER Lissabon

Kosten van levensonderhoud

Brood
Brood 0.6 Eur
Een cappuccino 2 Eur
Bioscoopticket 7 Eur
Maandelijks abonnement fitness club 45 Eur
Maandelijks openbaar vervoer 40 Eur
Taxirit 5 km 4 Eur
Klein appartement 704 Eur
Middelgroot appartement 968 Eur
Groot appartement 1 144 Eur

Waar de stad on uitblinkt

10/10 Tolerantie
8/10 Veiligheid
8/10 Zakelijke vrijheid
8/10 Vrije tijd & Cultuur

Klimaat- en milieukwaliteit

Gemiddeld aantal dagen zon per jaar
218
Gemiddeld aantal dagen regen per jaar
147
Groen en parken 65 / 100
Luchtkwaliteit 62.5 / 100
Afvalverwerking 65 / 100
Kwaliteit van het drinkwater 82.5 / 100
Schone en opgeruimde woonomgeving 55 / 100

Verkeer

Vervoer naar het werk of naar school
  • Auto 47.0
  • Lopen 17.0
  • Trein 16.0
  • Bus 8.0
  • Motor 5.0
  • Thuiswerken 3.0
  • Fiets 3.0
  • Tram 1.0
Melding personeelsadvertentie