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Polen, Krakow (Cracow)Polen, Krakow (Cracow)

Shell Business Operations

Publicatie datum 30.11.2020

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Customer Operations Account Specialist with Dutch

Are you ready to start your career in Sales & Customer Support? Are you results-driven and passionate about delivering best value for customers? Contact us today and start Your journey with our Argenti Team in Shell Lubricants! This opportunity is for a motivated Specialist to take on a customer facing role in the European Global Commercial Customer Operations Team, predominantly working with our B2C and B2B  customers. Main aim is to maintain and qualify direct  accounts in conjunction with the direct Sales manager, Sales Territory Managers, Shell Technical, Sales & Marketing team and to be held accountable for successful onboarding and handover of the customer portfolio outlined by direct strategy. Among your task will be:   
  • Achieving and monitoring sales commitments of existing B2C & B2B customers and be accountable for personal performance
  • Managing Customer relations via outbound and inbound calls in Customer Operations excluding contractual terms and discussion on pricing
  • Creating market and overall customer insight reports
  • Regular sharing of customer insight with business partners
  • Proactively looking for opportunities to support customer facing activities of sales team
  • Supporting sales team and direct customers for E2E sales process (from order taking to invoice), reinforce and improve high level of customer experience
  • Supporting Tailored Sales & Marketing outbound campaigns to increase penetration of Products & Services
  • Implementing and maintaining the Company standardized sales and business management processes in line with direct sales strategy
Skills and Requirements:
  • Min. a year experience in customer operations or sales with direct accounts or equivalent education
  • Fluent Dutch (min. C1) and English. French and/or additional language is a plus.
  • Understand account management in terms of customer relationship management and customer service management
  • Strong analysis and problem-solving ability
  • Drive, self-motivated, high on achievement; result-oriented, able to work under pressure
  • Demonstrated ability to identify and improve service offerings in line with customers operations and processes
  • Ability to build and maintain positive customer relationships and work in a team-orientated environment
  • Market language is must
  • Good PC skills

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