With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to sales, analytics and insights.
Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.
Join our team in Sofia and open the door to the new career opportunities ahead you! Take advantage of our full relocation assistance to Bulgaria!
The Customer, Sales or Technical Support Advisor position interfaces with customers via inbound calls, outbound calls, chat or email depending upon client requirements. This position provides customer service support, sales or resolution of routine problems regarding client’s product or services
What can we offer you?
- A bright, modern, place to work with excellent staff facilities.
- Experience life in Sofia (capital of Bulgaria).
- Work from home option within Bulgaria.
- Take advantage of various benefits.
- If you’re moving from abroad, you can benefit from our relocation package and access to our dedicated relocation specialist.
- Develop your career in a global company of over 225,000 employees across more than 40 countries!
Your day to day role:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Ability to empathize with the customer and provide accurate solution
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services if/when needed
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by phone/chat and/or e-mail
Are you our ideal candidate who:
- is able to communicate fluently in Dutch and English
- is passionate for providing the best customer service
- takes ownership of their work and multi-tasks well
- has work experience in Sales and/or marketing – it is considered as an advantage
- is a problem solver and is able to flex to different customer profiles?
Sofia is the largest city and the capital of Bulgaria, and the 15th largest city in the European Union with a population of 1.3 million. Sofia is a cosmopolitan city of different nationalities and cultures. They elegantly coexist in the historic downtown, which has become a kind of open-air museum with preserved remains of ancient civilizations, along a thriving modern city. The climate of Sofia is temperate continental and is protected from strong winds by the mountains that surround it.
For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:
- 10 nights in a city center hotel
- Reimbursement of travel expenses
- Advance payment
- Support in finding an apartment, opening a bank account and getting a Bulgarian number
Please, apply through the link below and open the door to the new career opportunities ahead you!