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Customer Service Professional – Dutch Speaker

Customer Service Professional – Dutch Speaker
Shell Business Operations
donderdag 29 augustus
Krakau, Polen
15 hebben gesolliciteerd

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.


Job Description

  • Be the first point of contact for Customers
  • Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
  • Liasing between customers and supply chain departments in coordination of delivery process
  • Proactively communicating to customers order and delivery status  and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
  • Supporting in the resolution of delivery queries
  • ​Have an impact on relations with the business customers


Requirements

  • very good Dutch (C1) and good English (B2)
  • excellent communication skills
  • strong customer focus
  • ability to deal with multiple tasks and work in a dynamic team
  • ability to cooperate efficiently
  • ​willingness to develop a career in a multinational environment
  • good working knowledge of MS Office tools and Outlook

We provide relocation support for candidates from abroad.


Thanks to cooperation with Shell you gain:

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Attractive salary package and yearly bonuses
  • Complex medical care and individual life insurance
  • Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities
  • Additional funds for trainings and certifications, sport sections and the EuroShell Card
  • Bonus for referring your friend to work

 

Join Shell Business Operations and start something remarkable!

Solliciteren

Krakau, Polen

Kosten van levensonderhoud

Bröd
Brood 0.3 Eur
Een cappuccino 2 Eur
Bioscoopticket 6 Eur
Maandelijks abonnement fitness club 31 Eur
Maandelijks openbaar vervoer 25 Eur
Taxirit 5 km 4 Eur
Klein appartement 475 Eur
Middelgroot appartement 616 Eur
Groot appartement 757 Eur

Waar de stad on uitblinkt

9/10 Veiligheid
9/10 Levenskost
8/10 Huisvesting
8/10 Vrije tijd & Cultuur

Klimaat- en milieukwaliteit

217
Gemiddeld aantal dagen zon per jaar
148
Gemiddeld aantal dagen regen per jaar
45 / 100 Groen en parken
55 / 100 Afvalverwerking
55 / 100 Kwaliteit van het drinkwater
50 / 100 Schone en opgeruimde woonomgeving

Verkeer

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