De vacature is verlopen!

Dutch Customer Advisor for Domestic Appliance Company – Lisbon, Portugal (with relocation package)

Dutch Customer Advisor for Domestic Appliance Company – Lisbon, Portugal (with relocation package)
Sitel
woensdag 17 februari
Lissabon, Portugal
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Learn, lead & grow. #SitelPortugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.


Come and work with us.

Do you want to be part of a team whose motto is to do it forever better and to be forever better? Are you Dutch native or fluent with strong English communication skills?  Looking to make your career in a multicultural environment in sunny and happy LisbonSo we have the perfect opportunity for you!

Your future project: join our Dutch Customer Support team.

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

As a customer service specialist in this project, your daily responsibilities will include:

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitate resolution for consumers issue and log the information into the consumers account.
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback


Maximize your experience.

To succeed in the role, you will need to have:

  • Native or proficient level of Dutch (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal


Gain stability, expand possibilities.

What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Relocation package and Welcome support
  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

 

Be bold. Be you.

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!


Lissabon, Portugal

Kosten van levensonderhoud

Bröd
Brood 0.6 Eur
Een cappuccino 2 Eur
Bioscoopticket 7 Eur
Maandelijks abonnement fitness club 45 Eur
Maandelijks openbaar vervoer 40 Eur
Taxirit 5 km 4 Eur
Klein appartement 704 Eur
Middelgroot appartement 968 Eur
Groot appartement 1 144 Eur

Waar de stad in uitblinkt

10/10 Tolerantie
8/10 Veiligheid
8/10 Zakelijke vrijheid
8/10 Vrije tijd & Cultuur

Klimaat- en milieukwaliteit

218
Gemiddeld aantal dagen zon per jaar
147
Gemiddeld aantal dagen regen per jaar
67.5 / 100 Groen en parken
65 / 100 Luchtkwaliteit
67.5 / 100 Afvalverwerking
82.5 / 100 Kwaliteit van het drinkwater
57.5 / 100 Schone en opgeruimde woonomgeving

Nationale Coronagegevens

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