Dutch Reservation Agent – Lisbon, Portugal
We are Auto Europe, one of the leading car rental brokers worldwide with more than 60 years’ experience and with offices in Portland (US), Munich (Germany), Sydney (Australia) and Lisbon (Portugal).
We are proud to provide an amazing customer experience to all our customers and this earned us numerous travel nominations and awards over the years including Europe’s Leading Car Rental Company and Europe’s Leading Chauffeur Company at World Travel Awards), and a Magellan Silver Award for the “Overall Luxury Car Collection” category.
Our aim is to deliver an amazing customer service, whether it’s over the phone or via email.
Working here you can expect to live in a vibrant, cosmopolitan city, filled with history and culture, while staying connected to your culture by using your native language in your contacts with customers. Our Office is proud to offer you a multicultural environment among a successful team that has over the years contributed to a great customer experience.
Are you looking up to take this amazing challenge in a beautiful country with amazing sceneries, places to visit and great gastronomy to enjoy on your free time? Are you a fluent Dutch speaker?
If you replied YES to the above, then we are looking for you.
Our ideal candidates are friendly & passionate individuals that have a positive attitude and are out of box players. Our contact center is a dynamic environment, in which we want people to thrive, professionally and personally. We want you to be part of our success, inspire others by adding value and able to show empathy. Amongst other qualities, our ideal candidates will also require to:
- Be fluent in Dutch & English, both spoken and written – we work with customers from all over the world, so first-rate language skills are essential.
- Take ownership of their work and be motivated by their results
- Be respectful & confident communicators; passionate about providing the best experience possible.
- Someone that understands customers’ needs and is adaptable to different customer types.
For Non-EU applicants it is mandatory to hold a valid work permit.
We’re proud of the fact that, since we opened in 2016, our people say they feel part of something good here and enjoy our work environment.
As a Call Centre Agent at our office in Lisbon (Portugal) you will be responsible to:
- Deliver a high level of customer service over the phone and via email.
- Consistently provide an amazing experience for our customers, whether they are booking online or over the phone.
- Assist every customer find their ideal car rental experience.
- Possess good Microsoft Office skills and some Global Geography knowledge.
We will offer you:
- Competitive salary (14 months/ year)
- Monthly performance bonus
- Monthly meal allowance
- Language bonus (12 monthly payments per year)
- Private Healthcare + Dental insurance
- Relocation package to Portugal that offers you 3 months of accommodation
- Training and continuous updates fully paid
- Recognition program for friends referral, (100 euros / 6 months)
- Great office location with easy access by public transport
Be aware that first communication will be by mail.