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Verenigd KoninkrijkVerenigd Koninkrijk

TTEC

Publicatie datum 26.02.2019

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Dutch Team Leader

Why TTEC? TTEC, a global leader in customer experience with 50,000 employees in 80 countries and 5 continents! We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more. Responsibilities:
  • Responsible for coaching, training, motivating and mentoring a team of Dutch speaking Customer Care professionals
  • Resolve escalated or sensitive customer issues in a professional and efficient manner
  • Ensure all voicemail and email inquiries are addressed and resolved
  • Provide on-the-spot support and training
  • Manage employee break schedules & compliance
  • Assist in the creation and maintenance of employee schedules
  • Conduct sit-ins and remote monitoring to identify skill gaps
  • Conduct performance reviews for agents and manage their professional development
  • Perform other cognate duties
Requirements:
  • Completion of a High School diploma
  • Bilingualism (English and Dutch)
  • Ability to effectively communicate information
  • Ability to effectively transfer or teach skills to close skill gaps
  • Proficiency in various software applications, including Microsoft Office
What’s in it for you? You’ll get:
  • A competitive salary and bonus
  • Career planning
  • Potential for advancement within 6 months
  • Monthly performance-based bonus programs
  • Paid initial and ongoing training for self-development
  • Benefits (private medical and dental plan)
  • Employee discounts with local partners
Availabilities: Mon to Fri - Office Hours Location: TTEC - 81-85 Duncairn Gardens, Belfast BT15 2GQ

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