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Graduate Operations Specialist with Dutch

Graduate Operations Specialist with Dutch
Hewlett-Packard
maandag 4 mei
Barcelona, Spanje
6 hebben gesolliciteerd

The Operations Specialist works in a European, multicultural and multilingual business environment. He/she acts as a first point of contact for HP channel partners and is responsible for managing order-to-cash related processes. Key tasks consist in analyzing and resolving issues related to order management, backlog management, physical returns, invoicing, logistics etc. The Operations Specialist has daily contact with the channel partners (distributors and direct retailers) and is working closely together with the HP transaction processing teams, and other internal stakeholders such as sales, process engineering, finance, and logistics.

Job description:

  • Manage the relationship with the distributors by providing daily operational support via telephone and e-mail.
  • Act as one contact towards the distributors for all issues End-to-End; communicating all relevant information and ensuring customer satisfaction.
  • Analyze operational data, identify root causes of repetitive issues and drive corrective actions.
  • Deal with all written or verbal escalations (inquiries, complaints, etc) and provide solutions when problems arise.
  • Manage the daily interaction with the Transaction Processing Center.
  • Find solutions to queries and issues and provide coaching and training as needed.
  • Pro-active monitoring of open orders & claims, using different tools and reports.
  • Ensure that HP internal policies, legal regulations and audit requirements are met and maintained.
  • Ensure that agreed operations performance service levels are achieved.


Profile:

  • Dutch (native) and fluent English in speaking and writing.
  • Recently graduated
  • Excellent analytical skills and have the ability to relate and compare data from different sources, in order to identify issues and drive solutions in a complex business environment.
  • Strong interpersonal skills and the ability to interact and negotiate with people in different levels of the organization, and with different cultural backgrounds.
  • Strong computer skills (MS Excel, Powerpoint, Word).
  • Excellent communication, conflict handling and team working skills.
  • Ability and willingness to work in a diverse, international and dynamic environment.


HP offers:

  • An interesting fulltime job in the HP Channel Operations organization in Barcelona, Spain.
  • Opportunity to work in an international organization with colleagues coming from all over Europe.
  • Diverse internal growth and career opportunities.
  • An attractive package of benefits: private health insurance, lunch tickets, discount on HP products.
Solliciteren

Barcelona, Spanje

Kosten van levensonderhoud

Bröd
Brood 0.6 Eur
Een cappuccino 2 Eur
Bioscoopticket 10 Eur
Maandelijks abonnement fitness club 48 Eur
Maandelijks openbaar vervoer 55 Eur
Taxirit 5 km 9 Eur
Klein appartement 862 Eur
Middelgroot appartement 1 056 Eur
Groot appartement 1 320 Eur

Waar de stad on uitblinkt

9/10 Vrije tijd & Cultuur
8/10 Gezondheidszorg
8/10 Start-ups
7/10 Tolerantie

Klimaat- en milieukwaliteit

263
Gemiddeld aantal dagen zon per jaar
102
Gemiddeld aantal dagen regen per jaar
50 / 100 Groen en parken
37.5 / 100 Luchtkwaliteit
70 / 100 Afvalverwerking
45 / 100 Kwaliteit van het drinkwater
55 / 100 Schone en opgeruimde woonomgeving

Nationale Coronagegevens

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