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Portugal, LisbonPortugal, Lisbon
Aanbevolen baan

Accenture

Publicatie datum 13.09.2018

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Customer care and service roles in Dublin, Lisbon, Krakow or Warsaw

We have different open roles like: Customer Care Agent, Content Moderator and Service Delivery Team Leads. This opportunity offers you the possibility to work in an international environment in one of our Excellence centers in Lisbon, Dublin, Krakow or Warsaw. Customer Care Role at Online Marketing Client (Dublin, Lisbon and Poland):
  • Customer care agent focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone

Qualifications:

  • BA or BS in Marketing, Economics, Computer Science, or another related field
  • Work experience in marketing or technology
  • Familiarity with online advertising products and social media
  • Candidates apply must have the right to work within Europe, we are not able to support with visa sponsorship.
  • Fluency in English AND full fluency in at least one of these languages: German, Danish, Dutch, Swedish, French, Hebrew, Creek, Arabic, Turkish, Italian or Spanish
  Content Moderator Role at Social Media Client (Dublin&Lisbon&Poland):
  • Review publications on client websites ad make sure they adhere to the client’s policies
  • Provide support for digital client products via email, chat or phone

Qualifications:

  • Fluency in at least one of the following languages alongsideEnglish; Spanish, Italian, French, Portuguese, Japanese, Thai, Vietnamese, Norwegian, Flemish, Swedish, Russian, Finnish, Indonesian, Hindi
  • Cyclical work shift including work hours at night and working on weekend
  • Candidates apply must have the right to work within Europe, we are not able to support with visa sponsorship
  Service Delivery Team Lead for Dublin:
  • As Team Lead you will be responsible for day to day management of a team of agents. Maintaining daily/weekly metrics, ensuring workflow is consistently distributed and that all SLA metrics are met are all part of the role
  • The Team Lead will represent the team in communications with the client and provide all levels of support when necessary. They are the main point of contact for the client and act as the point for escalation. They are responsible for all aspects of the process and will liaise closely with global counterparts

Qualifications:

  • BA or BS degree in any field
  • Fluent in the language being hired for (English)
  • At least 2-3 years in the same or similar position working with big teams and managing clients, KPI and SLAs
  • Manages large teams and/or work efforts at a client or in company
  • Candidates apply must have the right to work within Europe, we are not able to support with visa sponsorship
 

We offer for all our positions:

  • Start abroad for an international career
  • Excellent service-specific training and ongoing coaching
  • Excellent working atmosphere and helpful colleagues as well as social benefits of a large corporation
  • Modern work environment

Candidates for all positions must have the right to work within Europe, we are not able to support with visa sponsorship.

Apply now by pressing the 'Solliciteren' button!

 
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