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Order Management Specialist with Dutch

Order Management Specialist with Dutch
Adecco Bulgaria
dinsdag 7 juli
Sofia, Bulgarije
3 hebben gesolliciteerd

BIC is a corporation based in Clichy, France and a world leader in stationery, lighters and shavers.   For more than 75 years, BIC has honored the tradition of providing high-quality, simple, inventive and reliable choices for everyone, everywhere, every time.

This year BIC has opened its Shared Services Center in Sofia, Bulgaria and we are helping their team to grow.

Currently we are searching for Order Management Specialist with Dutch.

JOB DESCRIPTION

  • Key orders accurately and on-time with regard to internal procedures;
  • Management of complaint handling cases and appropriate follow through;
  • Process and follow-up customer inquiries related to its scope;
  • Front-office for customer contact: telephone, e-mail, chat contact with customers;
  • Acknowledging and resolving customer complaints;
  • Contact customers on appropriate communication channel (phone, e-mail, chat) as needed;
  • Monitor performance and take appropriate actions to achieve Bic business targets.


QUALIFICATIONS

  • University education is desired;
  • 1-2 year of experience in a Shared Services environment or in a global company is required;
  • Excellent English and Dutch;
  • Exposure to ERPs;
  • Good communication skills;
  • Customer service orientation and attention to details;
  • Ability to work in teams, with deadlines and time pressure;
  • Strong customer focus, high ethical standards.

If you want to be part of our unique atmosphere of mutual respect and professional ambition, we are looking forward to receiving your CV today!

YOU ARE WELCOMED TO BICWORLD!

All applications will be treated in strict confidentiality.  Recruitment license from National Agency of Employment № 1814 from 08.12.2014

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Sofia, Bulgarije

Kosten van levensonderhoud

Bröd
Brood 0.2 Eur
Een cappuccino 2 Eur
Bioscoopticket 6 Eur
Maandelijks abonnement fitness club 24 Eur
Maandelijks openbaar vervoer 30 Eur
Taxirit 5 km 2 Eur
Klein appartement 308 Eur
Middelgroot appartement 396 Eur
Groot appartement 475 Eur

Waar de stad on uitblinkt

9/10 Huisvesting
9/10 Belastingen
9/10 Levenskost
8/10 Veiligheid

Klimaat- en milieukwaliteit

62.5 / 100 Groen en parken
42.5 / 100 Afvalverwerking
72.5 / 100 Kwaliteit van het drinkwater
37.5 / 100 Schone en opgeruimde woonomgeving

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