job
Spanje, Algorta,Basque country,SpainSpanje, Algorta,Basque country,Spain

NCC

Publicatie datum 25.04.2019

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Customer Service Agent (Bilingual French & Dutch/Flemish)

Do you have strong communication skills (native Dutch/Flemish and French), and would you like to work in an international environment, assisting customers from all around the world? This is your chance, because we are looking for enthusiasts to strengthen our Customer Service team in sunny Barcelona! As a Customer Service Agent, your responsibilities include:
  • Assisting customers with various challenges by phone or e-mail (B2C)
  • Giving advice and providing solutions
  • Maintaining a good customer relationship
  • Making sure that all issues are solved and documented
REQUIREMENTS
  • Strong communication skills and empathy
  • Discipline, accuracy and reliability
  • Respectful and positive attitude towards customers
  • Solution-oriented approach
  • Patience
  • Ability to express yourself in a coherent and concise manner
  • Motivation to contribute to our customer satisfaction and business success
What you need:
  • Native level of Dutch/Flemish and French
  • Good level of English
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • Basic computer skills are required
  • Call center experience is a plus, but not a must
BENEFITS
  • Fixed salary plus the possibility to earn a bonus up to €3000 / year
  • Paid training
  • Tax-free benefits including food, transport, gym, insurance & childcare
  • 4 company events per year
  • Free fruit & water at the office
  • Free Spanish classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment
  • Growth opportunities
 
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