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Ierland, DublinIerland, Dublin

Getty Images

Publicatie datum 03.08.2020

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Sales Associate - Dutch Speaker

Help us move the world with images! Getty is embarking on its next wave of innovation in visual storytelling and how to put the perfect image or video in our customer’s hands, be it for a society-changing headline or a brand’s next big campaign—truly moving the world with images. Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. Getty Images is the starting point for our customers imagery search. Customers are confident that they are going directly to the best source of content, and that Getty's search engine will surface only the most relevant content to them and have the tools they need to refine and explore creatively. Our customers will be able to communicate effortlessly with Getty Images, in their quest to find the right imagery. Using text, voice, or visual channels, they will have the ability to describe their content needs creatively and thoroughly. Getty Images' search will eliminate the barrier that exists between a creative art director and a technical researcher.
  • Sales Associate - Dutch/French Speaker (13423)
  • Location - Dublin, Ireland
  • Start Date - ASAP
The Sales Associate is responsible for providing service to inbound customer inquiries that are service related by providing information and solutions as well as troubleshooting. This role also is responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. Collaborates with sales team by providing administrative assistance and general support. The Customer Service Associate use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and vital to our team.
Who You Are:
  • The Sales Associate is responsible for providing service to inbound customer inquiries that are service related by providing information and solutions as well as troubleshooting. This role also is responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. Collaborates with sales team by providing administrative assistance and general support. The Customer Service Associate use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and vital to our team.
Your Next Challenge:
  • Receives and processes inbound sales queries from clients via telephone, email and online chat function.
  • Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
  • Encourages and enables customer to self-serve.
  • Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
  • Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
  • Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
  • Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate salesperson to assist them with sales queries.
  • Handles customer requests for service related to password resets, download issues, technical questions, etc.
  • Creates research Customer Relationship Management (CRM) tickets.
What You'll Need:
  • Relevant customer service experience.
  • Strong interpersonal, organisational and communication skills.
  • Strong attention to detail.
  • Strong customer service skills, and the ability to build and maintain relationships via telephone and email.
  • Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
 
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