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Service Desk Analyst with Dutch

Service Desk Analyst with Dutch
DHL
maandag 4 mei
Praag, Tsjechië
5 hebben gesolliciteerd

Take the chance to join DHL IT Services in Prague – an award winning employer and Service Desk department – Czech Employer of the Year in Prague and Best Large Service Desk. –

We support internal colleagues with different levels of IT Support within Deutsche Post DHL global logistics group.

Here you will become part of DPDHL with offices in over 220 countries and global employee community of almost half million people. Our office in Prague operates an internal data center with about 1,700 employees and around 70 nationalities.

We work Monday to Friday, covering core hours between 7 am and 7 pm in various 9 hours’ shifts.



What you will do: 

  • We support internal colleagues via
    • Phone
    • Mail
    • User portals
    • Etc.

Everything we do is recorded and documented in Global Service Now, a ticketing system that helps us in keeping track of and taking care of requests.

  • To our assistance we have
    • Specialists
    • Knowledge bases
    • Training
    • Global Service Now

We want to provide Excellent Internal service so it is in our interest you have access to everything you need every day. This is an exciting constantly changing IT environment and only with the right colleges at the right time can we make sure we keep delivering great service.


You should have: 

  • English and Dutch, written and spoken
  • Basic IT skills or deeper knowledge is advantage
  • Ability to work in a multinational/cultural team
  • Helpful and customer oriented
  • Customer support Experience is a benefit
  • Having good analytical and problem-solving skills is also plus


We offer

  • Permanent full time contract
  • You will work in ever changing and improving IT environment
  • Stable work environment near Metro C – Chodov
  • Motivating monthly bonuses based on performance
  • Up to 10 paid sick days per year
  • Extra week of Holiday
  • Lunch vouchers and Flexi passes
  • Discounts for multiple restaurants and other services
  • Trainings for everything you need to know
  • Continuous training scheme and chance to obtain to obtain generally accepted IT industry certifications – ITIL, HDI, CompTIA, MS Office. And much more…
Solliciteren

Praag, Tsjechië

Kosten van levensonderhoud

Bröd
Brood 0.3 Eur
Een cappuccino 2 Eur
Bioscoopticket 7 Eur
Maandelijks abonnement fitness club 40 Eur
Maandelijks openbaar vervoer 23 Eur
Taxirit 5 km 5 Eur
Klein appartement 651 Eur
Middelgroot appartement 827 Eur
Groot appartement 968 Eur

Waar de stad on uitblinkt

9/10 Veiligheid
8/10 Vrije tijd & Cultuur
8/10 Tolerantie
8/10 Levenskost

Klimaat- en milieukwaliteit

77.5 / 100 Groen en parken
62.5 / 100 Luchtkwaliteit
75 / 100 Afvalverwerking
87.5 / 100 Kwaliteit van het drinkwater
67.5 / 100 Schone en opgeruimde woonomgeving

Nationale Coronagegevens

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